We hope you are delighted with your purchase from ‘Ludicrously Good’ but if you would like to return your purchase please return your items to me in the original packaging to the address below within 14 days for a refund:
Ludicrously Good
68 Barnton Avenue
Edinburgh
EH4 6JL
Scotland
We are not responsible for return postage (unless the goods are faulty) or for packages that do not reach us, or that are damaged in transit.
Please ask at the Post Office for a free certificate of postage.
Refunds or exchanges will be made to you within 14 days of our receiving the goods. Refunds will be credited to the original method of payment.
In the unlikely event that your order is out of stock, we will offer an exchange for another product or a full refund. If you are not satisfied with the exchange, please return the product to us for a full refund, including return postage.
We will offer an exchange or refund for faulty goods if you contact us via email within 10 days of delivery.
If an item you have received is damaged in transit, please inform us within 24 hours of delivery to arrange for a replacement to be sent.
Please note that no refunds can be made for any goods made to the customers own specifications. Customers ordering personalised items must ensure that the details they give to the company are correct – refunds will not be given if it is later found that the personalisation is incorrect unless it is the fault of Ludicrously Good.
